FAQ

Working With Us

Frequently asked

questions.

Everything you need to know about working with us. Every great project begins with a conversation.

What projects do you work on?
Projects vary in size and scope. Our typical process includes brand positioning, tone of voice, copywriting, brand identity, and website design and development. We also offer ongoing SiteCare partnership for maintenance and optimization. If you already have branding, we can help bring it online and grow it.
What services do you offer?
We offer SEO, Meta ads, Google Ads, social media management (TikTok, Instagram, LinkedIn, YouTube), custom AI assistants, web design and development, programmatic advertising, influencer marketing, branding, and sentiment analysis. We're a full-service AI marketing agency.
What budgets do you work with?
Projects range from $2,000/month for focused services to $5,000–$15,000/month for full retainer partnerships. Full-scale projects (branding + web + marketing) range from $5K to $150K. We customize pricing based on your specific needs and prefer fixed costs with milestone payments agreed upfront.
How long does a typical project take?
Web design projects take approximately 4–12 weeks. Brand-to-web-and-marketing projects take 6+ months. For ongoing marketing retainers, results typically start showing within 30–90 days, depending on the channel (SEO takes longer; ads can drive results immediately).
What are the steps to get started?
Start with a free audit at helloupdigital.com/free-audit. After that, we schedule a strategy call, present our findings and recommendations, agree on scope and pricing, and begin onboarding. The whole process typically takes 1–2 weeks before we launch.
Do you work with international clients?
Yes — we work with clients across Europe, UK, US, Middle East, and beyond. Our team is fully remote-capable and has experience with cross-market campaigns. We have offices in Miami and New York.
Do you offer ongoing support?
Yes, through our SiteCare partnership: comprehensive ongoing support that goes beyond standard maintenance. We act as an extension of your in-house marketing team — monitoring performance, creating content, running ads, and continuously improving your digital presence.
How does your AI technology work?
We use AI at every stage of the marketing workflow — keyword research, content generation, ad creative optimization, sentiment analysis, and real-time bidding for programmatic ads. AI allows us to move faster and at lower cost than traditional agencies, while our licensed experts ensure quality and strategy.
What results can I expect from SEO?
SEO results typically begin showing within 3–6 months, with significant ranking improvements in 6–12 months. We focus on keywords with striking-distance potential (positions 5–20) first, to get the fastest ROI. We provide monthly ranking reports with full transparency.
Do you require a long-term contract?
We prefer 3–6 month commitments for marketing retainers (SEO, ads, social media) since these channels require time to optimize. For project-based work (web design, branding), we use milestone-based payments with no long-term lock-in.

Still have questions?

Let's talk about your project.

Our team responds within 24 hours. The fastest way to know if we're a fit is a quick call.