Welcome, Victoria 👋
Let’s get your AI answering customer calls.
Setup checklist
Click each step to complete setup.
1. Connect your business phone number
Customers will call this number
Open
2. Set your business hours
So the AI knows when you’re open
Open
3. Add common customer questions
What people call you about
Open
4. Choose customer languages
English, Spanish, etc.
Open
5. Test a real call
Hear what customers hear
Test
After you finish the 5 steps, we’ll unlock Locations, Tools, After-Call Messages, Settings, and Stats under “Optional / later”.
Phone & call handling
Connect the number customers will call.
Business phone number
Use your existing number or add a new one for tracking.
Phone number
Tip: if you use a tracking number, forward it to your main line.
Transfer calls to staff when needed
Bella can answer first, then transfer urgent calls to your team.
Recommended:
• “Do you offer wash & fold?”
• “How much is wash & fold?”
• “Can I do pickup & delivery?”
• “Do you offer wash & fold?”
• “How much is wash & fold?”
• “Can I do pickup & delivery?”
When you click Save, we mark this step complete and update your setup progress.
Business hours
So the AI knows when you’re open.
Weekday hours
Weekend hours
Holiday hours may differ
Bella will mention “hours may vary” on holidays if enabled.
What the AI should say
Teach Bella how to answer your most common questions.
Common customer questions (one per line)
Start with 5–10. You can add more later.
Languages
Select the languages your customers speak.
Auto-detect caller language
Bella replies naturally in the caller’s language.
Choose languages
Hold ⌘ (Mac) / Ctrl (Windows) to select multiple.
Test a real call
Run a quick test to hear what customers hear.
Suggested test script:
• “What are your hours today?”
• “Do you offer wash & fold?”
• “Where are you located?”
• “What are your hours today?”
• “Do you offer wash & fold?”
• “Where are you located?”
Business locations
Add your address and per-location hours (optional).
Primary address
City
State
Connect your tools
POS, CRM, scheduling (optional).
Connect POS
Sync order status / customer history (demo only).
Connect CRM
Create contacts automatically after calls (demo only).
After-call messages
Send texts & emails after calls (optional).
Send a follow-up SMS
Example: “Thanks for calling — here’s our address + hours.”
Send a follow-up email
Great for quotes, pickup requests, and policies.
Account settings
Users & preferences (optional).
Owner name
Business name
Stats
Calls, outcomes, trends (demo).
Demo placeholder:
• Calls answered: 0
• Missed calls prevented: 0
• Bookings / leads: 0
• Calls answered: 0
• Missed calls prevented: 0
• Bookings / leads: 0